Silver Signed
Posted April 18, 2008
By admin
carphone warehouse has lost my phone?
i bought a limited edition blackberry curve (lilac) in early march this year. All of the silver sign on the back had started to fall off and the paintwork on the buttons.
I gave it into carphone warehouse and the said they could send it off to get it repaired. They said it would take at the most two weeks. this was on the 1st of June
i phoned them up two weeks later and they said they hadn’t received it and that it could take up to 28 days. i wasn’t told this.
i rang them back the day after and they said they will get in touch with the manufactures and see where my phone is.
they called me back the next day (friday) and said that they had lost my phone. not happy.
they had 72 hours to find it or they will compensate me. was just wondering what my rights are?, can i sue them? what kind of compensation am i entitled too?
thanks 
U are entitled to the cost of the phone or new replacement of the phone by the company( if available since u say limited edition).This is the least gentleman type of compensation by the warehouse.If they refuse and are adamant going by rules printed in tiny letters in some corner of the bill then u can sue them with not only the phone cost but also for mental agony and court costs as well as for negligence by the company.But u need to have corrrespondence and reply letters in writing /fax with the firm to go to the court.
June 24 2011 PBSO hosts Gov. Rick Scott signing Silver Alert Bill
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